I'm a potential customer, but am hesitant to purchase Diskeeper becuase of the activation. I have been in contact with the tech support to try to find various things out. Numerous emails have been sent back and forth, and at the end of it, I don't really know what I wanted to know. I thought I'd post that here on the offchance that you may read it, and be kind enough to fill me in. I completely appreciate Diskeeper Corporation's right to protect it's intellectual property. Infact I'm glad they are doing this. As a potential legal customer, it would be unfair to me if other, less legal people are able to obtain the software at no cost. But, I really do have my reserves about the activation. This is why: I am a system builder. I work in IT. My machine is regularly reformatted. Now, from my ramblings with tech support, I gather this will not be an issue with re-activation because Diskeeper will recognise that I'm using the product on the same computer, so it will activate fine. My first question is, is there an activation limit? If I wanted to reinstall Windows and re-activate Diskeeper on a daily basis (which is totally hyperthetical, but I won't be restricted by software's activation policies) would I run into a problem due to activating so many times? But the main concern I have, and this you could say is my second question. The hardware inside my machine is often replaced/changed/upgraded. Sometimes this might only be something minor, such as an extra hard disk, more memory or a better graphics card. However, the motherboard and CPU are changed atleast once a year. If not more. When this happens, and I come to re-activate diskeeper after the re-install process, Diskeeper is going to come to the conclusion that I'm using my Diskeeper license on a different computer. I guess there is some truth to this, as many of the core components have changed. But it's still only being used one ONE system. The other system is history. I'm worried this would be a problem. I really, really want to use Diskeeper due to it's automatic defragmentation. I'm currently a [other product] customer but [it] is severly lacking in automated defragging, and I have to keep doing it manually. But, I will absolutely not purchase a Diskeeper license if I'm going to have problems (as I predict I will) when my hardware substantially changes. When I get an error activating, where do I go from here?

Hi Schnitzel. To answer your first question, you can activate Diskeeper an infinite number of times, given there are no hardware change. That means you can re-install the OS, upgrade from XP to Vista on the same box, etc., as many times as you need to.

As for the second question. You can change numerous system components without Diskeeper requiring re-activation. Minor changes may solicit a re-activation, but if the change is minor there are also measures in place (at the Diskeeper "activation server" that your PC will connect to) to allow for a few additional activations in that event. That "allowance" is also time-based, meaning you get more grace activation allowances over time (assuming you do end up using them).

We built a great deal of flexibility into this system as Diskeeper the people who know and use Diskeeper are definitely higher-end technology pro's or enthusiasts that do exactly what you - upgrade your existing PCs with components (at least more so than buying new retail PCs at the local electronics store). We have to accommodate this.

The best place to go for quick information and help is our FAQ page: http://support.diskeeper.com/support/diskeeperfaqs.aspx?Page=5&Subpage=2&cust=1&RId=1&CId=1&SId=5,
Check out the topic on "Product Activation".

We are also enhancing our training of the Tech Support staff on this new technology so they can offer better assistance.

In all, the activation system is very lenient. The main purpose, as I've mentioned in the past blogs, is to mitigate the kind of rampant piracy that occurs in developing nations. Most of that piracy is due to a lack of understanding of 'Western' viewpoints of intellectual property. What we added in the product was never designed to prevent casual copying for consumers or IT professionals.

As a company, we don't want to lose our loyal customers, nor do we want to you have to contact us for support (you won't be happy doing that). Apart from all the mushy "we love our customers" talk, while true, every support call we have to take because of problems, confusions, etc, costs us money. So from a pure business perspective, it is better for the software company to be more lenient.

Hope this helps.

As someone who is currently in the Beta for WHS I am interested in the Diskeeper product, however I'm not sure which product I'm suppose to select when I go the trial download section.

Hi Darien,

Either Diskeeper Server product will work; Diskeeper Server, or Diskeeper EnterpriseServer.

Thanks for the information

Dear sir,
I have purchased disk keeper but recentely i have formated my pc. can you please help how can i download the same which i purchased.

Hi Vivek,

Send an email with your purchase information to customer service: Service@diskeeper.com. They'll send you a new link.