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October 18, 2006
Getting Help With Diskeeper 2007 - Where To Go
The launch of a new product is a busy time for any software company and Diskeeper Corp is no exception. To prepare, we've improved our automation processes and increased staff in all areas that deal with our customers. The release is going very smoothly, but questions always come up, and our staff are hard at work helping everyone out. If you have questions or need assistance, below is a good list of places to find more information, and/or where send your requests for customers in North America:
For technical support, please visit: http://www.diskeeper.com/support/
If you have issues with the website, please email our Web Team: webmaster@diskeeper.com
If you have general requests, such as resending your software purchase/maintenance letter, please email our Customer Support Team at: service@diskeeper.com
You can find additional contact information at: http://www.diskeeper.com/contact/contact.asp
If you purchased from a reseller, please return to them for assistance. If you are located outside the US/Canada, please visit your respective Diskeeper reseller or partner.
Posted by Michael at October 18, 2006 08:00 PM
Comments
I am having trouble installing Diskeeper 2007 for home use.
I keep getting a download failure and it asks for a proxy server. This is a home machine on a home network.
Posted by: Dan at October 23, 2006 11:35 PM
Dan, please send an email to service@diskeeper.com. They can help you out. They're busy, but they will get back to you.
Posted by: Michael at October 24, 2006 07:47 AM
Sorry to say that, but Diskeeper 2007 has caused nothing but trouble for me. I can no longer eject my iPod/USB drives (unless I turn off the Diskeeper service) and automatic defragging does not work on my main C drive although it is reported to be heavily fragmented. Thanks for the service e-mail above, to which I have submitted my problems. I was turning in a circle on the web site trying to report my trouble.
Posted by: Haje at November 14, 2006 06:08 PM
Hi Haje,
Unselect the New Volume Detection option in Diskeeper's Configuration Properties window.
We are also releasing an update with some enhancements in this respect.
Technical Support will be able to help you with your other issue.
Posted by: michael at November 21, 2006 09:17 AM